Article ID : 00106317 / Final Modified : 29/12/2021

How to troubleshoot Goggle box film and screen problems

There are lines on the screen, the screen is blurred, has double images, is also bright or dark, or has odd colors.

Try a solution based on the issue yous are experiencing:

Notes:

  • If the screen of your TV is blackness and null is displayed, refer to the No moving picture on the TV screen article.
  • When using a TV with the Self Diagnostics option, try the Self Diagnostics examination. For details, refer to the How to utilize the Self Diagnostics option article.

CONTENTS:

  1. Lines on the screen
  2. Blurred screen
  3. Double images
  4. Abnormal display
  5. Contrast issues (Too bright or nighttime)
  6. Grey screen
  7. Odd colours on the screen
  8. Basic checkpoints on screen bug (Lines/Blurred/Odd colours) from the Audio/Video device
  9. Other screen issues

i. Lines on the screen (vertical/horizontal lines, bands)

Epitome diagram of symptom

Printing the HOME push on the remote to display the TV carte screen.

When the consequence occurs in the Menu screen

Examples:
Lines issue on the Home Menu screen

There may be an upshot with your Television set. Follow these steps to troubleshoot:

  1. Restart the Idiot box and check if the issue is resolved.
    1. Turn off the TV and unplug the Air conditioning power string (main pb).
    2. Continue the TV unplugged for 2 minutes.
    3. Plug in the Air conditioning power cord (chief lead) and turn on the Idiot box to check its status.
  2. When using a Television set with the Self Diagnostics option, effort the Self Diagnostics test. For details, refer to the How to use the Self Diagnostics choice commodity.
  3. If the above steps does not help to resolve the symptom, the product may require service. Go to Product Repair.

When the event occurs on other than the Bill of fare screen

There may be issues with the broadcast signal source, Cable/Satellite box, IPTV, or other devices such as a DVD actor.
Follow these steps to troubleshoot:
Notes:

  • If this issue merely happen to i detail channel or broadcaster, this may be due to the circulate bespeak source. Delight contact your service provider for further data.
  • If you experience issues when connecting a Television receiver and an Audio/Video device via an analogue cable (blended or component cable) or HDMI cable, cheque the following department of this article before proceeding the steps below: Screen bug (Lines/Blurred/Odd colours) from the Audio/Video device
  1. When using a Telly with the Cocky Diagnostics pick, attempt the Cocky Diagnostics exam. For details, refer to the How to use the Self Diagnostics option commodity.
  2. Turn off any electrical or battery-operated devices that may be creating radio frequency (RF) interference.
  3. If using an antenna, broadcast signals are reflected by nearby mountain or surrounding tall buildings and may crusade ghosting in the picture.
    It is recommended to adjust the antenna direction and location.
  4. Try plugging the power cord into a different electrical outlet and/or surge protector.
    These symptoms tin occur if the electrical outlet is improperly wired or not producing the proper voltage.
    If using a surge protector or extension cord, it also could be faulty.

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2. Blurred screen (Blurry, Hazy, Dull)

Press the HOME button on the remote to brandish the TV menu screen.

When the issue occurs in the Menu screen

Example:
Blurred Home Menu screen

There may be an issue with your Television.
Note: Images may await like they are trailing or the screen may be dark during use in a cold identify. This is not a malfunction and will recover when the temperature rises back to normal.

  1. Restart the TV and bank check if the issue is resolved.
    1. Plow off the Television receiver and unplug the Air conditioning ability cord (primary atomic number 82).
    2. Keep the TV unplugged for ii minutes.
    3. Plug in the Air conditioning ability cord (master lead) and turn on the TV to check its status.
  2. When using a Tv with the Self Diagnostics option, try the Self Diagnostics test. For details, refer to the How to employ the Cocky Diagnostics option article.
  3. If the Boob tube is connected to an agile and stable Internet connectedness, install the latest Television set software. Refer to the How to perform a software update commodity.
  4. Clean the TV screen. Refer to the How to care the LCD Telly article.
  5. If the in a higher place steps do not aid to resolve the symptom, the product may crave service. Go to Product Repair.

When the result occurs on other than the Menu screen

There may be problems with the Tv set settings, broadcast signal source, Cable/Satellite box, IPTV, or other devices such as a DVD player.

Note: If you lot experience bug when connecting a TV and an Audio/Video device via an analogue cable (composite or component cablevision) or HDMI cable, check the following department of this article before proceeding the steps below: Screen bug (Lines/Blurred/Odd colours) from the Audio/Video device

  1. When using a Tv set with the Cocky Diagnostics option, endeavor the Self Diagnostics examination. For details, refer to the How to utilise the Self Diagnostics selection article.
  2. For TVs with the Motionflow office, select Standard or Off.
  3. If using an antenna, broadcast signals are reflected by nearby mount or surrounding alpine buildings and may crusade ghosting in the picture.
    It is recommended to adjust the antenna direction and location.
  4. The quality obtained from DVD discs recorded on habitation DVD recorders often varies due to different quality settings being used on the recorders.
    Moving-picture show quality from VHS tapes often appears to exist significantly worse than other sources, symptoms often include grainy and watery picture.
  5. Reset your TV to the factory defaults. Refer to the pedagogy manual supplied with the product. Manuals are posted on your model support page.

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iii. Double images (Ghost image, Double image)

  1. When using a TV with the Self Diagnostics option, endeavor the Self Diagnostics test. For details, refer to the How to use the Cocky Diagnostics option article.
  2. Refer to the Film and video on the TV is displayed doubly. article.

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iv. Abnormal display

  1. Refer to the The screen appears to have a cloudy, white shadow or bright spots when at that place is no input or when viewing very dark scenes. article.
  2. When using a Tv with the Self Diagnostics option, try the Self Diagnostics test. For details, refer to the How to use the Self Diagnostics option article.

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5. Contrast issues (Besides vivid or dark)

If the screen has an issue with Brightness or Contrast, try the following.

  1. Adjust the Television receiver settings using the following articles:
    • For Google TV™ models: Adjusting the Picture settings on a Google TV
    • For Android TV™ models: Adjusting the Flick setting on my Android Telly
    • For other TVs: Adjusting the Motion-picture show setting on my LCD Television receiver
  2. Reset the TV.
    • For Android TVs and Google TVs: How to reset an Android Boob tube / Google TV?
    • For other TVs: How to perform a power reset on a Sony television.
  3. Perform a software update.
  4. Reset your Tv to the factory defaults:
    • For Google TVs: How to perform a Power Reset or a Factory data reset on a Google TV
    • For Android TVs: How to reset the Android Television set to factory settings
    • For other TVs: How to reset the television to the original mill settings

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six. Gray screen

If the display turns to grey when watching a TV program, endeavor to perform the following.

  1. When using a TV with the Self Diagnostics option, try the Self Diagnostics examination. For details, refer to the How to apply the Cocky Diagnostics choice article.
  2. Reset the Idiot box. For details on how to reset, come across the FAQ below.
    For Android TVs and Google TVs: How to reset an Android Television set / Google Tv set?
    For other TVs: How to perform a ability reset on a Sony television.
  3. Update the software of your TV to the latest version. For details, refer to the How to perform a software update article.

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7. Odd colours on the screen (Solarization, No color, faded, Intermixing/Spreading of color)


Press the Dwelling house push on the remote to display the TV bill of fare screen.

When the issue occurs in the Menu screen

Example:
Odd colored Home Menu screen

There may exist an effect with your Tv set. Follow these steps to troubleshoot:

  1. Adjust the motion-picture show color settings using following articles:
    • For Google TVs: Adjusting the Picture show settings on a Google Television
    • For Android TVs: Adjusting the Film setting on my Android Television receiver
    • For other TVs: Adjusting the Picture setting on my LCD TV
  2. If your TV has a reset function for its picture settings, follow the instructions below to reset the settings.
    1. Printing the HOME or MENU button on the remote control.
    2. The next steps will depend on your TV menu options:
      • Select Settings — Display & Audio, Moving picture & Display or Brandish — Picture or Movie adjustments — Advanced settings — Reset.
      • Select Settings — Brandish — Film — Reset.
      • Select Settings—System Settings — Motion-picture show — Reset.
        Note: If your remote control has the Option button, you lot can reset the settings past pressing the Option push on the remote command — Picture or Picture Way — Reset.
  3. When using a Idiot box with the Cocky Diagnostics choice, endeavour the Self Diagnostics test. For details, refer to the How to use the Self Diagnostics option article.
  4. Restart the Television receiver and check if the issue is resolved.
    1. Turn off the TV and unplug the Air-conditioning power string (chief lead).
    2. Keep the Tv unplugged for 2 minutes.
    3. Plug in the AC power string (main lead) and turn on the TV to check its condition.
  5. If the Boob tube is connected to an active and stable Internet connection, install the latest TV software. Refer to the How to perform a software update article.
  6. If the above steps do not help to resolve the symptom, the product may require service. Get to Production Repair.

When the issue occurs on other than the Carte screen

There may be issues with the TV settings, circulate signal source, Cable/Satellite box, IPTV, or other devices such as a DVD player.

Note: If you lot feel bug when connecting a Goggle box and an Audio/Video device via an analogue cable (composite or component cable) or HDMI cable, check the post-obit section of this article before proceeding the steps beneath: Screen issues (Lines/Blurred/Odd colours) from the Sound/Video device

  1. If your TV has a reset function for its picture settings, follow the instructions below to reset the settings.
    1. Press the HOME or MENU button on the remote control.
    2. The adjacent steps will depend on your TV carte du jour options:
      • SelectSettings — Display & Sound, Motion-picture show & Display or Display — Moving-picture show or Moving picture adjustments — Advanced settings—Reset.
      • Select Settings —Display — Motion-picture show — Reset.
      • Select Settings— Organisation Settings —Picture — Reset.
        Note: If your remote control has the Option button, y'all can reset the settings by pressing the Choice button on the remote control — Picture or Moving picture Mode — Reset.
  2. Check if the cablevision is firmly continued to the Idiot box and the connected device and make certain it is not loose.
  3. Use a spare cable to replace the currently used i and see if the situation will improve.
  4. Utilize another input last of the TV.
    1. Connect your device to other input terminals of your TV.
    2. On the TV's supplied remote command, press the input button to switch to the input method that corresponds to the continued device and check if the situation improves.
  5. Connect another A/Five device to your Tv set using the same input terminal to cheque whether the connected A/V device causes the issue.
  6. If using an antenna, broadcast signals are reflected by nearby mountain or surrounding alpine buildings and may cause ghosting in the picture.
    It is recommended to arrange the antenna management and location.
  7. Plough off whatever electrical or battery-operated devices that may be creating radio frequency (RF) interference.
  8. When using a TV with the Self Diagnostics pick, try the Self Diagnostics test. For details, refer to the How to utilize the Self Diagnostics choice article.
  9. Reset your TV to the factory defaults:
    • For Google TVs: How to perform a Power Reset or a Factory information reset on a Google TV
    • For Android TVs: How to reset the Android Television to factory settings
    • For other TVs: How to reset the television to the original factory settings

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eight. Basic checkpoints on screen bug (Lines/Blurred/Odd colours) from the Audio/Video device

The following shows you solutions if y'all experience issues when connecting a TV and an Audio/Video device via an counterpart cable (composite or component cable) or HDMI cable.

  1. Check if the input method of the Tv set corresponds with the continued device
    Bank check if the TV and the continued device (an Audio/Video device such as a Blu-ray player) are turned on. Printing the Input button on the TV'southward remote control and so switch the input method to the ane that corresponds with the continued device, and bank check whether the picture show appears on the Television screen.
  2. Check if the cable is firmly connected to the Goggle box and the connected device
    There may exist a case that audio/video does not output from the Television receiver correctly if the cable connected to the Idiot box and the A/V device gets loose from the terminals.
  3. When yous have a spare cablevision, check whether the connecting cable causes this result
    Replace the currently used cable and so cheque if the state of affairs volition improve.
  4. Connect another input concluding of the Television receiver and check whether the input concluding on the Television receiver causes this result
    Connect the cablevision to another input terminal of the TV. Example: The cable is currently continued to the component 1 input terminal. → Connect the cable to the component 2 input last instead. Press the Input push on the TV'south remote control then switch the input method to the one that corresponds with the input concluding that you connected in step i, and check whether the moving-picture show appears on the Tv set screen.
  5. Connect another A/Five device to the Television set and check whether the connected A/V device causes this issue
    If you take another A/V device, connect information technology to the same input final of the Boob tube every bit the original A/V device then check whether the picture appears on the TV screen

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nine. Other screen issues

  1. When using a Television with the Self Diagnostics option, try the Self Diagnostics test. For details, refer to the How to utilize the Self Diagnostics pick article.
  2. If the TV is connected to an active and stable Internet connection, install the latest TV software. Refer to the How to perform a software update article.
  3. Clean the TV screen. Refer to the How to care the LCD Boob tube article.
  4. If the to a higher place steps do non assist to resolve the symptom, the product may require service. Go to Product Repair.

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